At SURFING WOOLACOMBE we are committed to safeguarding and preserving the privacy

of our customers.

This Policy explains what happens to any personal data that you provide to SURFING WOOLACOMBE ,

or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Policy from time to time so please do review this Policy regularly.

INFORMATION THAT WE COLLECT

1.a. CONSENT

How do we gather your consent?

When you provide us with personal information to complete a transaction, verify your credit card or make

a booking, you consent to us collecting it and using it for that specic reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you

directly for your expressed consent, or provide you with an opportunity to say no.

For example you will tick a box to say that you’d like to receive marketing emails from us.

How do I withdraw my consent (opt-out)?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for

the continued collection, use or disclosure of your information, at any time, by contacting us at

surfschool@huntersurf.com or by clicking the “Unsubscribe” button on the footer of any

marketing emails you receive from us

1.b. Cookies

In running and maintaining our website we may collect and process personal data on you.

Please see our Cookies Policy for further information.

1.c. Statement Of Risk/Accident Report Forms

It is mandatory that all participants in water based activities sign a Statement of Risk before they partake in

the activity. On these forms we will collect your First Name, Last Name, email address and your

Signature. These forms will be stored securely no less than 6 years. We will only disclose the contents of the

Statement of Risk if we are required to do so by law or in the event of legal proceedings.

All accident Report Forms will be stored securely for no less than 6 years. We will only disclose the information

contained within these forms if we are required to do so by law.

DATA WE COLLECT AND WHY

In order to provide our on-site services to you and create a booking, there is a minimum requirement to

hold the following personal data about you:

First Name

Last Name

Email Address

Contact Phone Number

Post Code

We collect the above data to perform our contract with you.

We may also collect and process the following data:

Information you provide to us by lling in our website form

How we use it – We use this information to answer your queries and provide customer support

Why we use it – So that we can we can provide you the best customer service experience

We will hold this data for no less than 2 years.

Information you provide when booking our services through a third party platform, for example Surng Sumo

How we use it – We collect this data through the third party booking sites. By making a booking through

a third party website you are agreeing for the information to be transferred to us.

Why we use it – We use this data to perform our contract with you

We will hold this data for no less than 6 years

Social media interactions

How we use it – We use this information to answer your queries and provide customer support

Why we use it – So that we can we can provide you the best customer service experience

We will hold this data for no less than 2 years

Statistical data about your browsing actions on the www.surfingwoolacombe.co.uk

How we use it – We collect this information for website improvements

Why we use it – Because we want to keep improving our online customer service

We will hold this data for no less than 1 year.

Purchase history

How we use it – We collect this information to provide you with information, customer service support

and to provide our retail services.

Why we use it – We collect this to perform our contract with you.

We will hold this data for no less than 6 years or until it is ananonomised as requested by you.

CORRESPONDANCE YOU MAY RECEIVE FROM US

If you have made a booking with SURFING WOOLACOMBE

you have given consent to receive the following correspondence from us:

A conrmation email containing important information about your booked activity or stay.

Correspondence from our bookings sta to update you of any unexpected changes to your booking.

Correspondence from our bookings sta to gather further information for your booking if required.

Updates on Terms and Conditions or the Privacy Policy

If you “opt-in” for marketing emails you give consent to receive the following from us:

Monthly SURFING WOOLACOMBE newsletters

Information of any changes to our website, services or goods and products.

Updates on the latest SURFING WOOLACOMBE events

Information that you request from us relating to our products or services

If you have previously purchased goods or services from us we may provide to you details of similar

goods or services, or other goods and services, that you may be interested in.

STORING YOUR PERSONAL DATA

To protect your personal information, we take reasonable precautions and follow industry best practices

to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

and implement additional generally accepted industry standards.

Unfortunately the sending of information via the internet is not totally secure and on occasion such

information can be intercepted. We cannot guarantee the security of data that you choose to send

us electronically, sending such information is entirely at your own risk.

DISCLOSING YOUR INFORMATION

We will not disclose or sell your personal information to any other party other than in accordance with this

AGE OF CONSENT

By using our web site, you represent that you are at least the age of majority in your state or province

of residence, or that you are the age of majority in your state or province of residence and you

have given us your consent to allow any of your minor dependents to use this site.

ACCESS TO INFORMATION (Subject Access Request)

We keep your personal information only for as long as required for the purposes for which it’s supplied.

We have an internal retention policy where there are varying retention periods for dierent categories

of information depending on our legal obligations.

After the retention period has elapsed, your personal data will be deleted.

DATA RETENTION PERIOD

In accordance with EU General Data Protection Regulations you have:

The right to access any information that we hold relating to you.

The right to have inaccurate information held on you corrected

The right to have any personal data held on you erased

The right to transfer personal data from our database

Any request to update or rectify your information should be directed SURFING WOOLACOMBE at www .surfingwoolacombe.co.uk

FURTHER INFORMATION

For further information on the GDPR and data privacy, please visit the Information Commissioners

Oce at EU GDPR Information Portal

https://www.eugdpr.org/

ANY QUESTIONS? GET IN TOUCH